Outage in Infobip

EMEA (DE) Data center - Processing delays in Moments service

Resolved Minor
May 11, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with processing delays with our Moments service hosted on our EMEA (DE) data center. Campaigns that contain People events and elements are affected. The issue is currently being investigated and more information will follow in the next update.
Components affected
Infobip Moments
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/11/2023 10:48AM

The issue has been successfully resolved and the service is once again operational. Campaigns sent over Moments Service are being processed without interruptions.

Start (UTC): 11 May 04:05
End (UTC): 11 May 10:43
Impact: Campaigns that contain People events and elements may have experienced processing delays

MONITORING over 2 years ago - at 05/11/2023 10:03AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 05/11/2023 09:55AM

The source of the issue has been identified and our engineering team is working on a fix

INVESTIGATING over 2 years ago - at 05/11/2023 09:38AM

Our engineering team is still investigating this issue and we'll share information as soon as possible

INVESTIGATING over 2 years ago - at 05/11/2023 09:11AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/11/2023 08:36AM

We are currently experiencing issues with processing delays with our Moments service hosted on our EMEA (DE) data center. Campaigns that contain People events and elements are affected. The issue is currently being investigated and more information will follow in the next update.

Latest Infobip outages

Saudi Arabia - Customer Portal Service degradation - about 4 hours ago
Multiple Locations - General Service Degradation - 1 day ago
Global (Europe) - Moments Services degradation - 4 days ago
Multiple Locations - General service issues - 4 days ago
Global (Europe) - Overall Service Degradation - 5 days ago

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