Outage in Infobip

EMEA (DE) - Processing email degradation over conversations

Resolved Major
May 15, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with email processing service on our EMEA (DE) data center. The issue is currently being investigated, and more information will follow in the next update. Start (UTC): 2023-05-15 12:24 End (UTC): TBA Impact: Emails to subdomains of ibconversations.com may not be able to send emails since their DNS records couldn't be resolved.
Components affected
Infobip Conversations Infobip Email
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/15/2023 05:55PM

The issue has been successfully resolved, and the service is once again operational.

Start (UTC): 15 May 2023 12:24
End (UTC): 15 May 2023 17:12

IDENTIFIED over 1 year ago - at 05/15/2023 05:04PM

We are continuing to work on a fix for this issue

IDENTIFIED over 1 year ago - at 05/15/2023 04:04PM

The source of the issue has been identified, and our engineering team is working on a fix

INVESTIGATING over 1 year ago - at 05/15/2023 03:48PM

We are currently experiencing issues with email processing service on our EMEA (DE) data center. The issue is currently being investigated, and more information will follow in the next update.

Start (UTC): 2023-05-15 12:24
End (UTC): TBA

Impact: Emails to subdomains of ibconversations.com may not be able to send emails since their DNS records couldn't be resolved.

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