Outage in Infobip

EMEA (DE) - Kakao service degradation

Resolved Minor
June 15, 2023 - Started over 1 year ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently experiencing issues with processing of inbound and outbound Kakao traffic. Our dedicated team is currently investigating the situation, and more information will follow.
Components affected
Infobip ChatApps
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/15/2023 08:29PM

Kakao's engineers have informed us that their service is operational once again. Our dedicated team has also confirmed the correct functionality of the service.

Start (UTC): 15 June 3:26
End (UTC): 15 June 16:35
Impact: Delayed and failed inbound and outbound traffic for Kakao messages.

IDENTIFIED over 1 year ago - at 06/15/2023 12:15PM

Kakao's engineers continue to actively work on restoring the service. We are closely monitoring the situation and will provide further updates in our upcoming posts.

IDENTIFIED over 1 year ago - at 06/15/2023 09:51AM

Kakao's engineers are still actively working on recovering the service's expected functionality. We will continue monitoring the performance and share further updates.

IDENTIFIED over 1 year ago - at 06/15/2023 09:14AM

The cause of the failure has been identified on Kakao's infrastructure and the supplier's engineers are working on recovering the service. More information on the progress will follow.

INVESTIGATING over 1 year ago - at 06/15/2023 09:07AM

We are currently experiencing issues with processing of inbound and outbound Kakao traffic. Our dedicated team is currently investigating the situation, and more information will follow.

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