Outage in Infobip

EMEA (DE) - WhatsApp service degradation

Resolved Major
June 21, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are still experiencing degradation of our WhatsApp service on EMEA (DE) data centre. You may encounter issues while trying to send or receive WhatsApp media messages. Our dedicated team has identified the issue and is currently working on resolving it.
Components affected
Infobip WhatsApp Business
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/21/2023 04:38PM

This degradation has been successfully resolved and the WhatsApp service is once again operational. Clients were unable to send or receive media WhatsApp messages during the specified timeframe:

Start (UTC): 21 June 11:48
End (UTC): 21 June 16:23
Impact: Issues while sending or receiving media WhatsApp messages

IDENTIFIED over 2 years ago - at 06/21/2023 03:18PM

Our dedicated team continues to actively work in order to resolve the issue. We are closely monitoring the situation and will provide further updates in our upcoming posts.

IDENTIFIED over 2 years ago - at 06/21/2023 02:47PM

Our dedicated team has identified the issues, and they are working to resolve, and we will share more details as progress is made.

IDENTIFIED over 2 years ago - at 06/21/2023 02:12PM

Our team is still working on implementing to fix of the issue, and we will share more information as progress is made.

IDENTIFIED over 2 years ago - at 06/21/2023 01:35PM

We are still experiencing degradation of our WhatsApp service on EMEA (DE) data centre. You may encounter issues while trying to send or receive WhatsApp media messages. Our dedicated team has identified the issue and is currently working on resolving it.

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