Outage in Infobip

EMEA (DE) - WhatsApp Service Degradation

Resolved Major
July 05, 2023 - Started over 2 years ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently experiencing issues with the processing of both inbound and outbound WhatsApp traffic. Our dedicated team is currently investigating the situation, and more information will follow within the next 30 minutes.
Components affected
Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/06/2023 12:33AM

The issue has been successfully resolved and the service is once again operational.
During the specified timeframe you may have noticed inbound and outbound WhatsApp traffic experiencing delays.
Issues have been resolved.

Start (UTC): 05 July 2023 07:22
End (UTC): 05 July 2023 16:00

Impact: Inbound and Outbound WhatsApp traffic processing delays

IDENTIFIED over 2 years ago - at 07/05/2023 11:15PM

Our dedicated engineers are still working on a fix for this issue. We will keep you informed.

IDENTIFIED over 2 years ago - at 07/05/2023 09:56PM

We are continuing to work on a fix for this issue. We will keep you updated.

IDENTIFIED over 2 years ago - at 07/05/2023 07:32PM

Our engineers are still working on a fix. We will keep you informed.

IDENTIFIED over 2 years ago - at 07/05/2023 04:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 07/05/2023 01:35PM

Our engineers are still working on a fix. We will keep you posted.

IDENTIFIED over 2 years ago - at 07/05/2023 11:35AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 07/05/2023 11:34AM

Our dedicated teams are still working on the situation in hand. More information will follow.

IDENTIFIED over 2 years ago - at 07/05/2023 10:56AM

Our dedicated team is continuing to work on a fix for this issue. You may experience delivery inconsistency with WhatsApp messages and services in the meantime.

IDENTIFIED over 2 years ago - at 07/05/2023 10:24AM

Our findings confirmed that the reported issue is isolated to our EMEA (DE) data center only. Our engineers identified the issue and are working on a fix. More updates will follow.

INVESTIGATING over 2 years ago - at 07/05/2023 10:08AM

We are currently experiencing issues with the processing of both inbound and outbound WhatsApp traffic. Our dedicated team is currently investigating the situation, and more information will follow within the next 30 minutes.

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