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This degradation has been successfully resolved, and the Portal service is operational again. Customers experienced difficulties accessing the Portal and using its services during the specified time period:
Start (UTC): 04 July 06:42
End (UTC): 05 July 14:00
Impact: Issues accessing the Portal and using its services.
Our team is still working on implementing to fix of the issue, and we will share more information as progress is made.
There is currently a degradation in the performance of our Customer Portal in the EMEA (DE) data center. You might encounter difficulties accessing the portal and utilizing its services. Our dedicated team is currently investigating the situation, and more information will follow within the next 30 minutes.
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