EMEA (DE) - WhatsApp service degradation

The issue has been successfully resolved and the service is once again operational.
During the specified timeframe you may have encountered issues using WhatsApp API and Portal services that utilize WhatsApp as a channel (Moments, Answers, Conversations).

Start (UTC): 06 July 2023 06:10
End (UTC): 06 July 2023 09:04

Impact: HTTP 500 error returning for WhatsApp API requests, issues using the WhatsApp channel over the Portal services

The underlying cause of the problem has been mitigated and we are currently working on reprocessing the enqueued messages.
New messages are being processed as expected.
We will inform you once the full recovery of the service is confirmed.

Issues can also be noticed in both Moments and Answers. We are actively working on a fix. We will keep you posted.

Our engineers have identified the issue. You might be getting error 500 for your API requests. Also, difficulties can be faced while using the WhatsApp service over Conversations. We are currently working on a fix and will update you accordingly.

Issues can also be noticed while using WhatsApp over Conversations. Our engineers are actively investigating the issue and are working on a fix. More updates will follow.

We are currently experiencing issues with WhatsApp API requests. Our dedicated team is currently investigating the situation, and more information will follow within the next 30 minutes.