Outage in Infobip

Multiple DCs - WhatsApp Service multiple senders degradation

Resolved Minor
August 02, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing issues with our WhatsApp service on multiple data centers. WhatsApp senders are affected and more information will follow soon.
Components affected
Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/02/2023 05:39PM

The issues reported by Meta affecting our WhatsApp service have been solved and the service is operational once again.

Start (UTC): 02 August 15:15
End (UTC): 02 August 16:45
Service impact: Issues processing traffic through WhatsApp

IDENTIFIED over 1 year ago - at 08/02/2023 04:50PM

We are continuing to work on a fix for this issue.

A degradation was reported by META: https://metastatus.com/whatsapp-business-api
That may cause delays in the WhatsApp traffic

IDENTIFIED over 1 year ago - at 08/02/2023 04:33PM

The issue has been resolved for the following DCs
EMEA (DE)
Americas (NAM)
Americas (LATAM)
APAC

The issue is still present in INDIA DC, the issue in this DC is being caused by a degradation on the META side

IDENTIFIED over 1 year ago - at 08/02/2023 04:14PM

Our engineers are still working to solve the issue.

IDENTIFIED over 1 year ago - at 08/02/2023 03:53PM

The issue has been identified, our engineers are working to solve the issue.

INVESTIGATING over 1 year ago - at 08/02/2023 03:46PM

We are experiencing issues with our WhatsApp service on multiple data centers. WhatsApp senders are affected and more information will follow soon.

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