Outage in Infobip

Multiple Locations - WhatsApp service degradation

Resolved Major
August 04, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are observing a degradation on WhatsApp traffic that is confirmed to be originating on Meta's platform. Their engineers are working on restoring the service. Meta Status Page link here: https://metastatus.com/whatsapp-business-api
Components affected
Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/04/2023 08:19AM

The disruptions reported by Meta affecting our WhatsApp service have been successfully resolved and the service is once again fully operational.

Start (UTC): 04 July 01:30
End (UTC): 04 July 07:03
Impact: Degraded processing of inbound and outbound WhatsApp messages

IDENTIFIED over 1 year ago - at 08/04/2023 06:15AM

Our dedicated teams are monitoring the status of the WhatsApp Business service and awaiting corrective actions from Meta's platform. An update will be provided as soon as more information is available.

IDENTIFIED over 1 year ago - at 08/04/2023 05:50AM

We are waiting for more updates on this issue.

IDENTIFIED over 1 year ago - at 08/04/2023 05:00AM

Engineering team from Meta has identified the root cause of the disruption and they are working towards resolution. We will share more information in the next update.

INVESTIGATING over 1 year ago - at 08/04/2023 04:39AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/04/2023 04:04AM

We are observing a degradation on WhatsApp traffic that is confirmed to be originating on Meta's platform.
Their engineers are working on restoring the service.

Meta Status Page link here: https://metastatus.com/whatsapp-business-api

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