Outage in Infobip

APAC (ID1) - WhatsApp service degradation

Resolved Minor
September 07, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with WhatsApp service on APAC (IN1) DC. You might observe issues with messages delivery. Our dedicated teams are working on resolving the issue, and more information will be shared in the next update.
Components affected
Infobip WhatsApp Business
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 09/07/2023 03:04PM

The issue has been successfully resolved and the WhatsApp service is once again operational.
During the specified timeframe, part of Infobip customers may have experienced the inability to send and receive WhatsApp traffic.

Start (UTC): 07 September 09:50
End (UTC): 07 September 14:10
Impact: WhatsApp traffic processing.

INVESTIGATING almost 2 years ago - at 09/07/2023 02:31PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 09/07/2023 02:19PM

We are currently experiencing issues with WhatsApp service on APAC (IN1) DC. You might observe issues with messages delivery. Our dedicated teams are working on resolving the issue, and more information will be shared in the next update.

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