Outage in Infobip

Multiple data centers - Conversations service degradation

Resolved Minor
September 12, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with call transfers in Conversations on multiple data centers. The scope of the issue is currently being investigated and more information will follow in the next update.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/12/2023 09:34AM

The issue has been successfully resolved and the service is once again operational.
The agents might have experienced issues while transferring calls to other agents. transfer button being unclickable/inactive and similar behaviors.

Start (UTC): 07 September 13:24
End (UTC): 12 September 09:20
Impact: issues while transferring calls to other agents, transfer button being unclickable/inactive

INVESTIGATING about 1 year ago - at 09/12/2023 09:10AM

We are currently experiencing issues with call transfers in Conversations on multiple data centers. The scope of the issue is currently being investigated and more information will follow in the next update.

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