EMEA (DE) - Customer Portal and HTTP API authorization degradation

The issue has been successfully resolved and the Platform is fully operational once again.
During the specified timeframe, part of Infobip customers may have experienced issues when logging in, pulling reports, and problems in API request authorizations.

Start (UTC): 21 September 09:30
End (UTC): 21 September 20:30
Impact: Portal issues and API request timeouts

We are continuing to work on a fix for this issue and we will share any new updates.

We continue working on this platform degradation. We will update you as soon as there is a definitive fix.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue and we will share any new updates.

We are actively engaged in resolving this issue. We will provide an update as soon as we have confirmation that the problem has been successfully resolved.

The problem has been identified, and our services are beginning to regain stability. While the issue persists, we are observing an improvement in the stability of our services. More information will follow soon.

We are entirely focused on investigating this matter at the moment, and we will provide further information shortly.

We are continuing to investigate the full scope of the issue and will provide more information.

We are experiencing degradation of our Customer portal on EMEA (DE) data centre. You might encounter problems related to API request authorization and overall accessibility when accessing the Portal. We are actively investigating the issue, and we will provide further information shortly.