Outage in Infobip

EMEA (DE) - Customer Portal Degradation

Resolved Minor
October 09, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Need to monitor Infobip outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Infobip, and never miss an outage again.
Start Free Trial

Outage Details

We are experiencing an issue with our Customer Portal over our EMEA (DE) data centre. You might encounter difficulties when trying to retrieve and access subaccount details or configure settings via the Portal. Our team is presently looking into this matter, and additional information will be provided shortly.
Components affected
Infobip Other Portal apps
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/09/2023 10:19AM

The problem has been effectively resolved, and our Portal settings are now fully functional. During the specified time frame, you may have encountered difficulties accessing subaccounts and experienced general issues with Portal settings.

Start (UTC): 09.10.2023. 05:57
End (UTC): 09.10.2023. 10:10

Service impact: difficulties when using the Portal settings

IDENTIFIED about 1 year ago - at 10/09/2023 09:41AM

Our engineering team has pinpointed the problem and is presently in the process of implementing a solution. Further details will be provided shortly.

INVESTIGATING about 1 year ago - at 10/09/2023 09:10AM

We are experiencing an issue with our Customer Portal over our EMEA (DE) data centre. You might encounter difficulties when trying to retrieve and access subaccount details or configure settings via the Portal. Our team is presently looking into this matter, and additional information will be provided shortly.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3265 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime