Outage in Infobip

Indonesia - Multiple Channels Degradation

Resolved Minor
April 11, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing general issues over the Indonesia data center. Multiple channels (SMS, WhatsApp, Viber, etc) at Indonesia data center are being affected. You may experience rejected messages. However, our engineering team identified the issue and they are working on it, more information will follow in the next update.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/11/2025 02:01PM

The issue has been successfully resolved and the service is once again operational.
In this regard we can confirm that no traffic is affected as it has been switched to backup solution.

Start (UTC): 11 April 2025 09:15
End (UTC): 11 April 2025 13:57
Impact: You may experienced really short delays when sending the traffic.

IDENTIFIED 6 months ago - at 04/11/2025 01:34PM

The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

INVESTIGATING 6 months ago - at 04/11/2025 01:19PM

We are currently experiencing general issues over the Indonesia data center. Multiple channels (SMS, WhatsApp, Viber, etc) at Indonesia data center are being affected. You may experience rejected messages. However, our engineering team identified the issue and they are working on it, more information will follow in the next update.

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