Outage in Infobip

Multiple Locations - Issues when logging into Portal

Resolved Major
May 02, 2025 - Started 5 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing a degradation of our Customer portal services. You may experience issues while trying to log in into Portal and receiving login verification codes. Our dedicated team is investigating the situation and more updates will follow soon
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/02/2025 08:08PM

The degradation of our Customer portal services, which has happened on the time frames seen below, has been solved. During this period, you may have experienced issues to log in our portal and receiving verification codes.

Start time (UTC): 02-05-2025 16:08
End time (UTC): 02-05-2025 18:09

Impact: Issues with portal Login over EU and US region based portal.

MONITORING 5 days ago - at 05/02/2025 07:18PM

A fix has been implemented by our development team, we are currently monitoring the results.

IDENTIFIED 5 days ago - at 05/02/2025 06:38PM

Our development team has resolved the issue that was affecting portal login, we are continuing our investigation with the 2FA SMS verification codes service.

IDENTIFIED 5 days ago - at 05/02/2025 05:57PM

The issue has been identified by our development team, and they are working on a solution.

INVESTIGATING 5 days ago - at 05/02/2025 05:23PM

We are continuing to investigate the issue.

INVESTIGATING 5 days ago - at 05/02/2025 04:47PM

We are experiencing a degradation of our Customer portal services. You may experience issues while trying to log in into Portal and receiving login verification codes. Our dedicated team is investigating the situation and more updates will follow soon

Latest Infobip outages

Global (Europe) - Connectivity Degradation - 2 days ago
Saudi Arabia - Customer Portal Degradation - 5 days ago
Multiple Locations - Portal 2FA Issue - 6 days ago
Indonesia - Viber traffic degradation - 9 days ago
EU location - General Service degradation - 10 days ago

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