Outage in Infobip

Saudi Arabia - Customer Portal degradation

Resolved Major
September 04, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues affecting the Customer Portal on our Saudi Arabia location (portal-sa3.infobip.com). Part of customers may experience limited accessibility to the Customer Portal web interface.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/04/2025 08:53AM

The issue has been successfully resolved and the service is once again operational.
Part of Infobip customers may have experienced limited access to the Saudi Arabia Customer Portal instance (portal-sa3.infobip.com) during the below period:

Start (UTC): 04 September 07:10
End (UTC): 04 September 08:48
Impact: Customer Portal accessibility

INVESTIGATING 3 days ago - at 09/04/2025 08:09AM

We are currently experiencing issues affecting the Customer Portal on our Saudi Arabia location (portal-sa3.infobip.com). Part of customers may experience limited accessibility to the Customer Portal web interface.

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