Outage in Infobip

Multiple Locations - WhatsApp template creation issues

Resolved Minor
September 04, 2025 - Started 3 days ago - Lasted 31 minutes
Official incident page

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Outage Details

Infobip customers may currently experience issues in creating WhatsApp templates. At the moment, errors were observed on the Global (Europe) and Indonesia locations, however the scope of the issue is still under investigation and more details will be shared in further updates.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/04/2025 11:01AM

The issues affecting WhatsApp template creation have been resolved.

During the specified timeframe, you may have experienced errors while creating WhatsApp templates containing media files. While initially thought to be present on Global (Europe) and Indonesia locations, it was later confirmed that the issues were additionally present on other locations specified in the components section below.

Start (UTC): 04 September 08:39
End (UTC): 04 September 10:32
Impact: Creation of WhatsApp templates containing media files

INVESTIGATING 3 days ago - at 09/04/2025 10:34AM

Infobip customers may currently experience issues in creating WhatsApp templates. At the moment, errors were observed on the Global (Europe) and Indonesia locations, however the scope of the issue is still under investigation and more details will be shared in further updates.

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