Outage in Infobip

India – General Services Degradation

Resolved Minor
September 06, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently observing service degradation affecting multiple services hosted in our India data center. Our engineering team is actively investigating the issue, and we will provide further updates as soon as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/06/2025 09:13AM

Services to India have been fully restored following a fix implemented in collaboration with our Internet service providers. ISPs are continuing their work on repairs to the affected undersea cable, and we are closely monitoring the situation for any further disruptions in connectivity

MONITORING 1 day ago - at 09/06/2025 07:13AM

We are continuing to work with our Internet service providers to restore connectivity to India. Further updates will be provided as available.

MONITORING 1 day ago - at 09/06/2025 06:17AM

The root cause has been identified as a disruption in subsea cables, which has impacted connectivity to Europe for multiple major Internet Service Providers (ISPs).
Our team continues to monitor the situation closely and we are working with our partners to restore normal service as soon as possible. Further updates will be provided as more information becomes available.
Thank you for your patience and understanding.

MONITORING 1 day ago - at 09/06/2025 05:43AM

We are actively monitoring the situation for any further developments.

MONITORING 1 day ago - at 09/06/2025 04:57AM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 09/06/2025 04:20AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 09/06/2025 04:04AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 09/06/2025 03:40AM

We are currently observing service degradation affecting multiple services hosted in our India data center. Our engineering team is actively investigating the issue, and we will provide further updates as soon as they become available.

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