Outage in Ingenico WLOP

RESOLVED: Worldline Slow Response Time

Resolved Minor

January 28, 2026 - Started 18 days ago - Lasted about 1 hour
Official incident page

Incident Report

Please be informed that some of your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since Today, (28/01/2026) 09:57 CET. Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 01/28/2026 11:20AM

We would like to inform you that some of your customers may have experienced time-outs or higher than expected latency for processing transactions Today, (28/01/2026) between 09:55 and 11:13 CET.

All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.

The service has been restored to normal operating conditions.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

INVESTIGATING 18 days ago - at 01/28/2026 10:34AM

Please be informed that some of your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since Today, (28/01/2026) 09:57 CET.

Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding and patience.

Latest Ingenico WLOP outages

Worldline Slow Response Time - about 24 hours ago

ONGOING: Double refunds on the same transaction - 10 days ago

RESOLVED - Worldline Payment Platform perturbation - 17 days ago

Delayed settlements for PostFinance transactions - 20 days ago

3-D Secure Authentication partially unavailable - 23 days ago

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