Outage in Ingenico WLOP
3-D Secure Authentication partially unavailable
Resolved MinorIncident Report
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 23/01/2026 10:45 CET.
This issue results in a number of transactions receiving a status 403 (Authentication failed) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.
A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.
We appreciate your understanding of the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 01/23/2026 01:22PM
Please be informed that a perturbation impacting 3-D Secure authentication occurred on 23/01/2026 between 10:45 and 12:06 CET.
As a result, during this time frame, some of your customers may have received an error message and their transaction treated by may have ended in a status 403 (Authentication failed).
Depending on your account configuration:
- your customers may have returned to the previous page to reattempt the payment with a different payment method or
- the transaction may have been processed without 3-D Secure.
IDENTIFIED
22 days ago - at 01/23/2026 11:20AM
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 23/01/2026 10:45 CET.
This issue results in a number of transactions receiving a status 403 (Authentication failed) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.
A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.
We appreciate your understanding of the matter.
Latest Ingenico WLOP outages
Worldline Slow Response Time - about 10 hours ago
ONGOING: Double refunds on the same transaction - 9 days ago
RESOLVED - Worldline Payment Platform perturbation - 16 days ago
RESOLVED: Worldline Slow Response Time - 17 days ago
Delayed settlements for PostFinance transactions - 19 days ago
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