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InGenius Outage History

Every past InGenius outage tracked by IsDown, with detection times, duration, and resolution details.

There were 4 InGenius outages since January 2026. The 4 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor March 19, 2026

March 2026: ***** Upland Cloud Maintenance - Scheduled Maintenance Window - Outage Expected - Europe Region *****

Detected Mar 19, 2026 6:00 PM EDT · Resolved Mar 19, 2026 8:02 PM EDT · Duration about 2 hours

InGenius experienced a failed AWS deployment in the Europe region during scheduled maintenance, requiring a rescheduled maintenance window on March 19, 2026 from 5:00-7:00 pm Central. During the 2-hour maintenance period, all InGenius services (Service Cloud Voice, InGenius Connect, and Transcription Service) were unavailable for Europe region customers. The incident was resolved through the completion of the rescheduled deployment with customers required to clear browser caches afterward.

Minor March 14, 2026

March 2026: ***** Upland Cloud Maintenance - Scheduled Maintenance Window - Outage Expected *****

Detected Mar 14, 2026 9:00 PM EDT · Resolved Mar 15, 2026 1:59 AM EDT · Duration about 5 hours

Upland conducted scheduled maintenance on InGenius cloud infrastructure on Saturday, March 14, 2026, from 8:00 pm to 11:59 pm Central. The maintenance affected Service Cloud Voice, InGenius Connect, and Upland Transcription Service, with all three services being unavailable during the 4-hour maintenance window. Users were required to disconnect from InGenius, log out of CRM systems, and close all browser tabs before maintenance, then clear browser cache afterward.