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Outage in InsideSales

Playbooks - North America - Outbound calls "Unable to connect"

Resolved Major

January 18, 2023 - Started almost 3 years ago
Official incident page

Incident Report

We have identified an issue related to outbound calls, with certain North America customers reporting an “unable to connect” message. We are actively investigating the issue and will provide further updates as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 01/19/2023 11:02AM

This incident has been resolved.

MONITORING almost 3 years ago - at 01/19/2023 06:23AM

Our Infrastructure team has implemented a fix for the outbound calling issues reported. We are actively monitoring the situation, but we can no longer internally reproduce the issue identified.

IDENTIFIED almost 3 years ago - at 01/18/2023 05:46PM

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