Outage in InsideSales

Unable to send emails in Playbooks when using Office365

Resolved Minor
June 24, 2024 - Started over 1 year ago - Lasted about 17 hours
Official incident page

Incident Report

We are aware of an issue preventing Playbooks customers from manually sending emails that contain attachments when using Office365 as their email provider. We have identified the root cause of the problem and will be providing a fix for this.
Components affected
InsideSales Playbooks Asia Pacific Region InsideSales Playbooks EU Region InsideSales Playbooks Global Region InsideSales Playbooks North America Region

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/25/2024 01:31PM

The fix for the issue affecting emails with attachments sent from O365 has been deployed. Please reach out to our Customer Support team if you require further assistance; we will be happy to help.

MONITORING over 1 year ago - at 06/25/2024 08:00AM

A fix for this issue has been implemented. We are monitoring the results.

IDENTIFIED over 1 year ago - at 06/24/2024 08:47PM

We are aware of an issue preventing Playbooks customers from manually sending emails that contain attachments when using Office365 as their email provider. We have identified the root cause of the problem and will be providing a fix for this.

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