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Outage in InsideSales

Unable to send emails in Playbooks when using Office365

Resolved Minor
May 30, 2024 - Started over 1 year ago - Lasted 18 days
Official incident page

Incident Report

We are aware of an issue preventing Playbooks customers from manually sending emails when using Office365 as their email provider. We have identified the root cause of the problem and will be deploying a fix before the end of the next week.
Components affected
InsideSales Playbooks Asia Pacific Region InsideSales Playbooks EU Region InsideSales Playbooks Global Region InsideSales Playbooks North America Region

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/17/2024 04:01PM

The issue with ad-hoc email sending via Office365 has been confirmed as resolved. In case further issues are experienced, please reach out to the support team.

MONITORING over 1 year ago - at 06/17/2024 10:01AM

We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.

IDENTIFIED over 1 year ago - at 05/30/2024 03:05PM

We are aware of an issue preventing Playbooks customers from manually sending emails when using Office365 as their email provider. We have identified the root cause of the problem and will be deploying a fix before the end of the next week.

Latest InsideSales outages

AWS Degraded – Multiple Services in US-East-1 Region - 3 months ago
Unable to send emails in Playbooks when using Office365 - over 1 year ago
Log in issues in Playboooks app and manager portal - over 2 years ago
Issue with enrollment robot on US-East zone - over 2 years ago
Issues placing Outbound/Inbound calls - over 2 years ago

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