Outage in InsideSales

Log in issues in Playboooks app and manager portal

Resolved Major

July 20, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an intermittent issue preventing users from login into the Playbooks app (Chrome plugin) and the Playbooks Manager Portal (https://playbooksmanager.insidesales.com). Users receive the following error: "Unable to log in: An error occurred, please try again.". We will provide further updates shortly and thank you for your patience and understanding.

Components affected

InsideSales Playbooks Asia Pacific Region InsideSales Playbooks EU Region InsideSales Playbooks Global Region InsideSales Playbooks North America Region

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/20/2023 01:22PM

We have received confirmation that this issue has been successfully addressed, and it should no longer affect any users. As always, please feel free to raise a ticket with Customer Support if you are experiencing any unexpected behavior.

MONITORING over 2 years ago - at 07/20/2023 08:33AM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 07/20/2023 08:30AM

The intermittent log in issues appear to be fixed and we could confirm that customers didn't experience any failure to log in in the last 45 minutes. We will keep monitoring the situation and investigating the root cause until we are able to conclude that the incident is fully resolved.

Please accept our apologies for the inconvenience during this short outage.

INVESTIGATING over 2 years ago - at 07/20/2023 07:36AM

We are investigating an intermittent issue preventing users from login into the Playbooks app (Chrome plugin) and the Playbooks Manager Portal (https://playbooksmanager.insidesales.com). Users receive the following error: "Unable to log in: An error occurred, please try again.".

We will provide further updates shortly and thank you for your patience and understanding.

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