Outage in InsideSales
Salesforce authentication issues
Resolved Major
October 31, 2022 - Started almost 3 years ago
Official incident page
Official incident page
Incident Report
As of 07:00 UTC, we identified an issue with the Azure subscription that prevents Salesforce authentication from working. This issue impacts all customers using Salesforce authentication.
We are investigating the issue and will provide further updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 10/31/2022 02:49PM
We have rectified the issue with Microsoft and authentication between Salesforce and InsideSales has been restored. Users affected may need to reload their Playbooks UI page. Should you experience any other problem, please contact support in the normal way.
IDENTIFIED
almost 3 years ago - at 10/31/2022 10:45AM
We continue to work with Microsoft to re-enable the interface to Salesforce and will continue to post updates here
IDENTIFIED
almost 3 years ago - at 10/31/2022 08:42AM
We have an ongoing issue with Salesforce authentication not working, which impacts all customers using the Salesforce authentication.
We continue working directly with Microsoft to restore the Salesforce authentication.
IDENTIFIED
almost 3 years ago - at 10/31/2022 08:09AM
We have identified the root cause behind the Azure subscription issue that prevents Salesforce authentication from working. This issue impacts all customers using this Salesforce authentication.
We are working directly with Microsoft to restore this authentication.
INVESTIGATING
almost 3 years ago - at 10/31/2022 07:30AM
As of 07:00 UTC, we identified an issue with the Azure subscription that prevents Salesforce authentication from working. This issue impacts all customers using Salesforce authentication.
We are investigating the issue and will provide further updates as they become available.
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