Outage in Instaclustr

Kafka Cluster Certificate Download Disruption

Resolved Minor
October 08, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing issues with downloading certificates for Kafka clusters via the Instaclustr Console and API. This affects both new and existing Kafka-only clusters downloads. Other application clusters remain unaffected by this issue Our team is actively investigating the problem and working on a resolution. We will provide updates as soon as more information becomes available.If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Components affected
Instaclustr Management Console Instaclustr Provisioning API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/08/2025 07:48PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/08/2025 07:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 10/08/2025 07:25PM

We are continuing to investigate this issue.

IDENTIFIED about 2 months ago - at 10/08/2025 05:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 10/08/2025 05:27PM

We are experiencing issues with downloading certificates for Kafka clusters via the Instaclustr Console and API. This affects both new and existing Kafka-only clusters downloads.

Other application clusters remain unaffected by this issue

Our team is actively investigating the problem and working on a resolution. We will provide updates as soon as more information becomes available.If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

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