Outage in Instaclustr

Multiple systems affected by outage in AWS us-east-1

Resolved Major
October 20, 2025 - Started 1 day ago - Lasted about 15 hours
Official incident page

Incident Report

Multiple Instaclustr systems have been affected by an incident which is affecting multiple AWS services in us-east-1 During this incident, cluster provisioning operations will not work. Existing clusters and our monitoring systems are unaffected. We have disabled some platform functionality including customer-initated resizes to limit the impact of this issue. We are continuing to monitor the incident and will restore disabled functionality when the issue is resolved. For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 10/21/2025 12:26AM

Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.

MONITORING about 13 hours ago - at 10/20/2025 08:33PM

Update - We are seeing recovery for provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting some throttling of EC2 instance launches, though it has been reduced.

We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com

MONITORING about 16 hours ago - at 10/20/2025 05:06PM

We are continuing to see issues with provisioning operations in AWS us-east-1.
Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting a large number of impacted services, and EC2 operations are being rate-limited.
We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com

MONITORING about 20 hours ago - at 10/20/2025 01:58PM

We are continuing to see issues with provisioning operations in AWS us-east-1.
Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved.
We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com

MONITORING about 21 hours ago - at 10/20/2025 12:30PM

We are continuing to see issues with provisioning operations in AWS us-east-1.
Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved.
We are continuing to monitor these issues.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com

MONITORING about 23 hours ago - at 10/20/2025 10:52AM

Multiple Instaclustr systems have been affected by an incident which is affecting AWS DynamoDB and related services in us-east-1.
Many systems are showing signs of recovery, however we are continuing to see some issues affecting provisioning operations.
We are continuing to investigate these issues
Cluster resizes and node replaces remain disabled.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com

MONITORING 1 day ago - at 10/20/2025 09:33AM

Multiple Instaclustr systems have been affected by an incident which is affecting multiple AWS services in us-east-1
During this incident, cluster provisioning operations will not work.
Existing clusters and our monitoring systems are unaffected.
We have disabled some platform functionality including customer-initated resizes to limit the impact of this issue.
We are continuing to monitor the incident and will restore disabled functionality when the issue is resolved.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com

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