Outage in Intercom US

Performance degradation to a subset of customers

Resolved Minor
February 10, 2025 - Started 12 days ago - Lasted 14 minutes

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Outage Details

Currently experiencing performance degradation to a subset of customers since approximately 09.43 GMT. The team is investigating mitigations. We’ll update you here once we’ve confirmed our fix has been effective.
Latest Updates ( sorted recent to last )
IDENTIFIED 12 days ago - at 02/10/2025 09:55AM

Currently experiencing performance degradation to a subset of customers since approximately 09.43 GMT. The team is investigating mitigations. We’ll update you here once we’ve confirmed our fix has been effective.

Latest Intercom US outages

"Apply" steps in Workflows are broken - 2 days ago
Errors and latencies on Intercom inbox, messenger and APIs - 3 days ago
Intermittent issue sending conversation messages in the Inbox - 11 days ago
Inbox not displaying all conversations - 16 days ago
Increased error rate with AI summarisation features in the inbox - 24 days ago

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