Outage in Intercom US

Errors and latencies on Intercom inbox, messenger and APIs

Resolved Minor

February 19, 2025 - Started 3 days ago - Lasted 19 minutes

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Outage Details

We're seeing errors and latencies across Intercom in the USA region.

Latest Updates ( sorted recent to last )

MONITORING 3 days ago - at 02/19/2025 03:48PM

We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

IDENTIFIED 3 days ago - at 02/19/2025 03:39PM

We're seeing errors and latencies across Intercom in the USA region.

Latest Intercom US outages

"Apply" steps in Workflows are broken - 1 day ago

Intermittent issue sending conversation messages in the Inbox - 11 days ago

Performance degradation to a subset of customers - 12 days ago

Inbox not displaying all conversations - 16 days ago

Increased error rate with AI summarisation features in the inbox - 24 days ago

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