Outage in Intercom US
Intercom broken for some customers
Resolved Minor
May 12, 2025 - Started 11 months ago
- Lasted 28 minutes
Incident Report
A database issue has caused most Intercom features to break in the USA region for fewer than 1% of customers. We are working with our database provider to restore service.
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Latest Updates ( sorted recent to last )
MONITORING
11 months ago - at 05/12/2025 02:31PM
The database errors have been fixed. Between 13:45 - 14:22 a small number of customers would have experienced errors when trying to use Intercom.
IDENTIFIED
11 months ago - at 05/12/2025 02:13PM
A database issue has caused most Intercom features to break in the USA region for fewer than 1% of customers. We are working with our database provider to restore service.
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