Outage in Intercom US
Intercom experiencing performance degradation
Resolved Minor
August 23, 2025 - Started about 1 month ago
- Lasted about 3 hours
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Outage Details
Between 14:20 and 14:27 UTC Intercom Inbox in the USA was down resulting in performance degradation. Currently investigating root cause and which additional areas of the product affected.
Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 08/23/2025 03:02PM
No further occurrence or customer impact being experienced. Setting to monitoring status for the next few hours.
INVESTIGATING
about 1 month ago - at 08/23/2025 02:44PM
Between 14:20 and 14:27 UTC Intercom Inbox in the USA was down resulting in performance degradation. Currently investigating root cause and which additional areas of the product affected.
Latest Intercom US outages
Increased latency for a subset of customers - 7 days ago
Facebook integration issues - 7 days ago
Fin not replying to conversations - 20 days ago
Messenger not loading on Shopify Admin Pages - 25 days ago
Conversations not loading correctly in the Inbox - 26 days ago
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