Outage in Intercom US

Elevated errors and latency in the Intercom Inbox

Resolved Minor
September 02, 2025 - Started 28 days ago - Lasted about 1 hour

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Outage Details

We're seeing issues with conversations where replies aren't sending, they're not being closed and various other inbox operations are not completing correctly. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Updates ( sorted recent to last )
MONITORING 28 days ago - at 09/02/2025 07:56AM

We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

INVESTIGATING 28 days ago - at 09/02/2025 07:44AM

Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.

INVESTIGATING 28 days ago - at 09/02/2025 07:20AM

We're seeing issues with conversations where replies aren't sending, they're not being closed and various other inbox operations are not completing correctly. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

Latest Intercom US outages

Increased latency for a subset of customers - 7 days ago
Facebook integration issues - 7 days ago
Fin not replying to conversations - 20 days ago
Messenger not loading on Shopify Admin Pages - 25 days ago
Conversations not loading correctly in the Inbox - 26 days ago

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