Outage in Intercom US
Elevated errors and latency in the Intercom Inbox
Resolved Minor
September 02, 2025 - Started 8 months ago
- Lasted about 1 hour
Incident Report
We're seeing issues with conversations where replies aren't sending, they're not being closed and various other inbox operations are not completing correctly. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
8 months ago - at 09/02/2025 07:56AM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
8 months ago - at 09/02/2025 07:44AM
Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
INVESTIGATING
8 months ago - at 09/02/2025 07:20AM
We're seeing issues with conversations where replies aren't sending, they're not being closed and various other inbox operations are not completing correctly. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Intercom US outages
Fin is experiencing issues - 6 days ago
Fin is experiencing issues - 7 days ago
Email Forwarding is experiencing difficulties - 13 days ago
Increased errors and latency with Inbox - about 1 month ago
Attachments using the Android SDK not working - about 1 month ago
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