Outage in Intercom US
Facebook integration issues
Resolved Major
September 23, 2025 - Started 27 days ago
- Lasted about 5 hours
Incident Report
We're seeing issues with our connection to Facebooks API endpoints resulting in conversations failing to ingest into Intercom. Our team is aware and investigating the issue.
We’ll update you here as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
27 days ago - at 09/23/2025 10:58AM
Facebook API access restoration is pending Facebook's validation of our fix. We will update here once we have confirmation of restoration of services.
MONITORING
27 days ago - at 09/23/2025 09:53AM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
27 days ago - at 09/23/2025 09:33AM
We're seeing issues with our connection to Facebooks API endpoints resulting in conversations failing to ingest into Intercom. Our team is aware and investigating the issue.
We’ll update you here as soon as we have more information.
Latest Intercom US outages
Intercom Inbox and Messenger Impacted - about 1 hour ago
Intercom in USA region down/slow - 3 days ago
Increased latency for a subset of customers - 27 days ago
Fin not replying to conversations - about 1 month ago
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