Outage in Intercom US

Intercom messenger not working with Safari 26 in privacy mode

Resolved Minor
October 01, 2025 - Started 29 days ago - Lasted about 1 hour

Incident Report

Safari 26 has broken the Intercom messenger when "Advanced Tracking and Fingerprinting Protection" is enabled, either by using Safari's private browsing mode or explicitly enabling it in Safari's settings. The Intercom messenger is usable on Safari 26 by default. We are working on working around the issue, and are communicating with Apple.

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Latest Updates ( sorted recent to last )
IDENTIFIED 29 days ago - at 10/01/2025 09:24AM

Safari 26 has broken the Intercom messenger when "Advanced Tracking and Fingerprinting Protection" is enabled, either by using Safari's private browsing mode or explicitly enabling it in Safari's settings. The Intercom messenger is usable on Safari 26 by default. We are working on working around the issue, and are communicating with Apple.

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