Outage in Intercom US
Increased Inbox Latencies in US Region
Resolved Minor
October 21, 2025 - Started about 1 month ago
- Lasted about 1 hour
Incident Report
We’re observing increased latencies and overall slowness in the Inbox experience for users in the US region. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 1 month ago - at 10/21/2025 10:31AM
We were observing increased latencies and overall slowness in the Inbox experience for users in the US region. We’re seeing that the situation has stabilized, but the team continues to investigate the root cause to ensure the issue is fully addressed. We’ll update you here as soon as we have more information.
INVESTIGATING
about 1 month ago - at 10/21/2025 09:57AM
We’re observing increased latencies and overall slowness in the Inbox experience for users in the US region. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Intercom US outages
Help Center TLS/SSL hosting issues - 12 days ago
End User Emails via REST API not sending - 17 days ago
Failures connecting Phone Calls to Teammates - 19 days ago
Increased Inbox Latencies in US Region - about 1 month ago
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