Outage in Intuitive Shipping

FedEx rating impaired

Resolved Minor
May 22, 2024 - Started over 1 year ago - Lasted 15 minutes
Official incident page

Incident Report

FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
Components affected
Intuitive Shipping Rating Intuitive Shipping Rating Intuitive Shipping Rating

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Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 05/22/2024 06:03PM

FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase.

https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

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