Outage in Intuitive Shipping

ShipStation: USPS Rating Timeouts

Resolved Minor
July 23, 2025 - Started about 2 months ago - Lasted 28 days
Official incident page

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Outage Details

ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.
Components affected
Intuitive Shipping Rating
Latest Updates ( sorted recent to last )
MONITORING 27 days ago - at 08/20/2025 01:46PM

ShipStation is continuing to work on a resolution. We are monitoring the situation.

MONITORING about 2 months ago - at 07/23/2025 05:17PM

We are monitoring the situation.

INVESTIGATING about 2 months ago - at 07/23/2025 05:16PM

ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase.

We are working with their team to get this issue resolved.

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