Outage in IONOS Cloud

Hotlines are unreachable

Resolved Minor
March 11, 2022 - Started over 3 years ago - Lasted 18 days
Official incident page

Incident Report

Our phone company is having issues right now. This is affecting our hotline numbers; they are not reachable at the moment. Please contact us via mail: Technical Support: support@cloud.ionos.com Sales/Account Management: product@cloud.ionos.com
Components affected
IONOS Cloud Cloud Support

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/11/2022 10:17AM

Our hotlines can be reached again. We are monitoring the issue at our phone company.

Please find our contact information here (phone, mail):
https://docs.ionos.com/support/general-information/contact-information

IDENTIFIED over 3 years ago - at 03/11/2022 10:13AM

The phone company is implementing a fix.

INVESTIGATING over 3 years ago - at 03/11/2022 10:03AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 03/11/2022 10:02AM

Our phone company is having issues right now.
This is affecting our hotline numbers; they are not reachable at the moment.

Please contact us via mail:
Technical Support: support@cloud.ionos.com
Sales/Account Management: product@cloud.ionos.com

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