Outage in IONOS Cloud

Managed Backup Service Restrictions

Resolved Minor

October 02, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating a problem with our Managed Backup service. While neither existing backup plans nor the Backup Console are affected, it is not currently possible to create new backup plans with the encryption feature enabled, nor is it currently possible to add devices to existing backup plans with the encryption features enabled. We will inform you as soon as the functionality has been restored.

Components affected

IONOS Cloud Backup

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/03/2023 06:02PM

This incident has been resolved.

MONITORING over 2 years ago - at 10/03/2023 11:29AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 10/02/2023 05:49PM

We are currently investigating a problem with our Managed Backup service.

While neither existing backup plans nor the Backup Console are affected, it is not currently possible to create new backup plans with the encryption feature enabled, nor is it currently possible to add devices to existing backup plans with the encryption features enabled.

We will inform you as soon as the functionality has been restored.

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