Outage in IONOS Cloud
AI Model Hub - Increased Error Rate in Embeddings
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's AI Model Hub experienced increased error rates in the Embeddings functionality for 2.7 hours. The root cause was traced to an ongoing Kubernetes incident that was affecting the service. The incident was resolved by merging it with the broader Kubernetes incident response, with both teams working together to restore normal service operations.
Our AI Model Hub Team is currently investigating increased error rates in the Embeddings functionality in the AI Model Hub.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/16/2026 11:08AM
To improve visibility and streamline communication, we are merging this incident into the MK8s incident (tracked here: https://status.ionos.cloud/incidents/h9x5s66m4r28). Consequently, we will close this specific entry and provide all future updates via the referenced incident link.
IDENTIFIED
about 1 month ago - at 03/16/2026 10:01AM
The team has traced the root cause to the ongoing Kubernetes incident (link). Both teams are currently working to restore service. (https://status.ionos.cloud/incidents/h9x5s66m4r28)
INVESTIGATING
about 1 month ago - at 03/16/2026 08:28AM
Our AI Model Hub Team is currently investigating increased error rates in the Embeddings functionality in the AI Model Hub.
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