Outage in IONOS Cloud

AI Model Hub - Increased Error Rate in Embeddings

Resolved Minor

March 16, 2026 - Started about 19 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

IONOS Cloud's AI Model Hub experienced increased error rates in the Embeddings functionality for 2.7 hours. The root cause was traced to an ongoing Kubernetes incident that was affecting the service. The incident was resolved by merging it with the broader Kubernetes incident response, with both teams working together to restore normal service operations.

Our AI Model Hub Team is currently investigating increased error rates in the Embeddings functionality in the AI Model Hub.

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Latest Updates ( sorted recent to last )

RESOLVED about 17 hours ago - at 03/16/2026 11:08AM

To improve visibility and streamline communication, we are merging this incident into the MK8s incident (tracked here: https://status.ionos.cloud/incidents/h9x5s66m4r28). Consequently, we will close this specific entry and provide all future updates via the referenced incident link.

IDENTIFIED about 18 hours ago - at 03/16/2026 10:01AM

The team has traced the root cause to the ongoing Kubernetes incident (link). Both teams are currently working to restore service. (https://status.ionos.cloud/incidents/h9x5s66m4r28)

INVESTIGATING about 19 hours ago - at 03/16/2026 08:28AM

Our AI Model Hub Team is currently investigating increased error rates in the Embeddings functionality in the AI Model Hub.

Latest IONOS Cloud outages

MK8s: Partial Connectivity Degradation to Control Planes - about 19 hours ago

Network Connectivity Issues in TXL - 5 days ago

AI Model Hub: Increased Error Rate - 8 days ago

IONOS Container Registry - 13 days ago

DCD Frontend: Issues editing VDCs - 13 days ago

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