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Outage in IONOS Cloud

Performance Degradation Compute FRA

Resolved Minor
April 08, 2026 - Started 10 days ago - Lasted about 13 hours
Official incident page

Incident Report

Summary AI Generated

IONOS Cloud experienced performance degradation in their FRA data center affecting a subset of Virtual Machines and Kubernetes Clusters for 13.1 hours. The issue was caused by increased CPU steal time and problematic CPU core affinity settings on affected hosts. The incident was resolved through multiple configuration update rollouts that improved CPU performance across the affected fleet.

We are currently investigating performance degradation affecting compute components in our FRA DC. This issue is impacting a subset of Virtual Machines (VMs) and Kubernetes Clusters. We will provide further updates as our investigation progresses.

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/08/2026 07:50PM

We have successfully completed the rollout to all remaining hosts and are closing this incident. A Root Cause Analysis is currently being conducted by the Compute Team and will be shared here upon completion.

MONITORING 10 days ago - at 04/08/2026 05:58PM

Our Compute Team has confirmed that the fix has been rolled out to the majority of affected hosts. We are currently finishing the rollout and will provide an update once the remaining hosts on affected clusters are covered

MONITORING 10 days ago - at 04/08/2026 03:29PM

The second configuration update rollout is currently in progress, and we have confirmed initial improvements related to CPU performance. Due to the size of the fleet, we expect the rollout to take some time to complete. Throughout the process, customers will see performance gains as soon as the specific hosts supporting their workloads have been updated. We will provide a final update once the rollout is finished.

MONITORING 10 days ago - at 04/08/2026 11:28AM

The adjustment was rolled out. Our Compute team is seeing dropping CPU steal time. We are monitoring the situation. Our Tech Teams are preparing another rollout that should improve the performance further.

IDENTIFIED 10 days ago - at 04/08/2026 10:12AM

Our compute team has successfully tested the proposed fix for the CPU core affinity and is preparing a rollout. We will monitor the results.

IDENTIFIED 10 days ago - at 04/08/2026 09:54AM

Our compute team has found another factor negatively impacting CPU performance for affected VMs. We are currently testing a potential transparent resolution for the problematic CPU affinity setting.

IDENTIFIED 10 days ago - at 04/08/2026 08:27AM

We have identified an increase in CPU steal time on affected hosts. Our Compute team has identified a likely culprit and is currently testing a potential mitigation to ensure its effectiveness before a rollout.

INVESTIGATING 10 days ago - at 04/08/2026 06:48AM

We are currently investigating performance degradation affecting compute components in our FRA DC. This issue is impacting a subset of Virtual Machines (VMs) and Kubernetes Clusters. We will provide further updates as our investigation progresses.

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