Outage in IONOS Cloud

DCD VM Access via Console not working

Resolved Minor
May 15, 2025 - Started about 1 month ago - Lasted about 10 hours
Official incident page

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Outage Details

Currently, we are facing an issue calling the VM console in DCD. Our teams are working on a fix to get back the functionality. Meanwhile, you want to use a workaround to call the console using IONOSCTL (or API): https://api.ionos.com/docs/cloud/v6/#tag/Servers/operation/datacentersServersRemoteConsoleGet https://docs.ionos.com/cli-ionosctl/subcommands/compute-engine/server/console/get i.e. ionosctl server console get --datacenter-id DATACENTER_ID --server-id SERVER_ID We will inform you as soon as the functionality has been restored.
Components affected
IONOS Cloud Data Center Designer
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/15/2025 05:55PM

After fixing the Remote Console access earlier, we observed no more issues.

MONITORING about 1 month ago - at 05/15/2025 04:11PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 05/15/2025 07:58AM

Currently, we are facing an issue calling the VM console in DCD.
Our teams are working on a fix to get back the functionality.

Meanwhile, you want to use a workaround to call the console using IONOSCTL (or API):
https://api.ionos.com/docs/cloud/v6/#tag/Servers/operation/datacentersServersRemoteConsoleGet
https://docs.ionos.com/cli-ionosctl/subcommands/compute-engine/server/console/get
i.e.
ionosctl server console get --datacenter-id DATACENTER_ID --server-id SERVER_ID

We will inform you as soon as the functionality has been restored.

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