Network packet loss

This incident has been resolved.

Network traffic has been restored to normal operations. The teams are monitoring.

The cause of the network outage has been identified and mitigated. Networking teams are working to normalize network traffic most customers should be back to normal operations.

We are writing to inform you that we have been experiencing connection issues and substantial delays on packet delivery.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.