Outage in IONOS Cloud

S3 High Latency in eu-central-3

Resolved Minor
November 17, 2025 - Started 17 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating high latency for S3 Object Storage
Components affected
IONOS Cloud S3 Object Storage

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 11/17/2025 07:20PM

The performance and latency have been at acceptable levels. We will mark this incident as resolved.
We will provide a Root Cause Analysis here once the investigation is completed.

MONITORING 17 days ago - at 11/17/2025 03:17PM

We have deployed mitigations and are currently monitoring the development of latency and error rate.

IDENTIFIED 17 days ago - at 11/17/2025 02:59PM

We have identified abnormal load levels for some buckets and are currently deploying mitigations to reduce the impact further.

INVESTIGATING 17 days ago - at 11/17/2025 02:25PM

We are currently investigating error rates above baseline in our S3 Object storage in our TXL (eu-central-3) location. Since the start of the incident, the error rate has dropped, but is still above threshold.

We will update the status page every 30 minutes or when new important information becomes available. You can expect the next update at 15:00 UTC.

Thank you for your patience as the team works towards a quick resolution.

INVESTIGATING 17 days ago - at 11/17/2025 01:59PM

We are currently investigating high latency for S3 Object Storage

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