Outage in IONOS Cloud

S3 High Error Rate

Resolved Minor
November 24, 2025 - Started 10 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating a potential issue in our S3 Object Storage
Components affected
IONOS Cloud S3 Object Storage

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 11/24/2025 06:35PM

Error rates remained low and are now below baseline. We mark this incident resolved. While the root cause - a disk failure - was addressed quickly, high concurrent traffic delayed the return to baseline error rates. We maintained an extended monitoring period to ensure full stability. We are also confident that our upcoming S3 service improvements will significantly mitigate prolonged recovery times in similar future incidents.

MONITORING 10 days ago - at 11/24/2025 12:02PM

We identified a single node experiencing degraded performance caused by a disk hardware issue. Mitigation steps have been applied. We are currently monitoring the environment to ensure all performance metrics return to expected levels.

INVESTIGATING 10 days ago - at 11/24/2025 11:52AM

We are investigating a potential issue in our S3 Object Storage

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