Outage in IONOS Cloud
AI Model Hub Service Degradation and Increased Error Rate
Resolved MajorIncident Report
We are currently investigating increased error rate in our AI Model Hub.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/26/2025 01:46PM
All metrics have returned to baseline. We are marking this incident as resolved. We will publish a Root Cause Analysis here shortly.
MONITORING
5 months ago - at 11/26/2025 01:28PM
The Infrastructure Team has deployed the fix, and we are seeing improvements in availability. We are monitoring the situation until all metrics return to expected baselines.
IDENTIFIED
5 months ago - at 11/26/2025 01:15PM
We have identified a connectivity issue preventing communication to the inferencing backends. The Infrastructure Team is currently working on a fix. We will provide the next update by 13:45 UTC.
INVESTIGATING
5 months ago - at 11/26/2025 12:43PM
We are updating the impact to outage. The AI Model Hub Team is currently investigating and is working to restore the service as quickly as possible. We will post the next update here 13:15 UTC latest.
INVESTIGATING
5 months ago - at 11/26/2025 12:40PM
We are continuing to investigate this issue.
INVESTIGATING
5 months ago - at 11/26/2025 12:40PM
We are currently investigating increased error rate in our AI Model Hub.
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