Outage in IONOS Cloud

Connectivity issues in TXL/FRA2

Resolved Minor
December 18, 2025 - Started 27 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating connectivity issues in our TXL and FRA2 datacenter.
Components affected
IONOS Cloud Network

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 12/18/2025 03:53PM

We are marking this incident as resolved. We will share a root cause analysis as soon as it is compiled.

MONITORING 27 days ago - at 12/18/2025 03:28PM

We are marking FRA2 as operational. Services that were marked as affected (IAM) report full availability again.
We are investigating the incident as two separate incidents that happened at the same time.
A internal monitoring system degradation in TXL with no customer facing impact, as well as a suspected DNS issue in FRA2 that temporarily affected IAM services.
We consider both incidents resolved and are monitoring all involved systems for anomalies.

IDENTIFIED 27 days ago - at 12/18/2025 03:08PM

We are currently investigating a service degradation in our internal monitoring setup in TXL.
We do not currently see evidence for customer facing issues in TXL, so we are making TXL as operational again for now.

We are currently investigating a potential DNS issue in FRA2 and will keep you informed about it here.

INVESTIGATING 27 days ago - at 12/18/2025 02:30PM

We are currently investigating connectivity issues in our TXL and FRA2 datacenter.

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