Outage in IONOS Cloud

Private Cloud network services degraded

Resolved Major

January 15, 2026 - Started 14 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are writing to inform you that network services for VMware-based Private Clouds in Berlin are currently impacted. This is affecting both management VPN access as well as traffic to / from individual VMs. Network technicians began working on this soon as the outages were detected, and will isolate the problem and solve the issue as quick as possible. We will inform you as soon as the functionality has been restored.

Components affected

IONOS Cloud Private Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 01/15/2026 09:25AM

This incident has been resolved.

MONITORING 14 days ago - at 01/15/2026 08:37AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 14 days ago - at 01/15/2026 08:21AM

We are writing to inform you that network services for VMware-based Private Clouds in Berlin are currently impacted. This is affecting both management VPN access as well as traffic to / from individual VMs.

Network technicians began working on this soon as the outages were detected, and will isolate the problem and solve the issue as quick as possible.

We will inform you as soon as the functionality has been restored.

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