Outage in IONOS Cloud

IAM and DCD Availability Issues

Resolved Major

January 27, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating alerts related to DCD and IAM service availability in TXL DC

Components affected

IONOS Cloud Data Center Designer IONOS Cloud Network IONOS Cloud Provisioning

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 01/27/2026 06:55PM

We are marking this incident as resolved. We will compile a Root Cause Analysis and will publish it as an update to this incident.

MONITORING 2 days ago - at 01/27/2026 06:24PM

We have recovered the affected Object Storage and are currently monitoring the recovery of affected systems and services.

IDENTIFIED 2 days ago - at 01/27/2026 06:24PM

We have recovered the affected Object Storage and are currently monitoring the recovery of affected systems and services.

IDENTIFIED 2 days ago - at 01/27/2026 05:57PM

We have traced the issue to an internal object storage system. Our infrastructure team is currently working on recovery. At this time, users may continue to experience DCD login issues, IAM service disruptions, and delays or errors related to provisioning. We see no evidence of further user-facing network issues and are updating the status accordingly.

IDENTIFIED 2 days ago - at 01/27/2026 05:08PM

We have identified a connectivity issue preventing our identity service to reach an upstream database. Our Operations Team is currently working to mitigate the connectivity issue. We will be updating this page regularly to keep you informed about our progress.

INVESTIGATING 2 days ago - at 01/27/2026 04:37PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 01/27/2026 04:35PM

We are currently investigating alerts related to DCD and IAM service availability in TXL DC

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